FAQ

Where is the store based?

 

Los Angeles, CA

 

What is this store's return and exchange policy?

There are no return or refunds on any items, we can do an exchange if necessary. Items must be unworn. Made to order items are final sale. You have 14 days from the day the order has been delivered for your exchange.  Please note, due to limited quantities with fabric and materials, not all exchanges can be made for that exact style. Further communication will take place if needed. Must be UNUSED, TAGS ATTACHED, FREE FROM DIRT, HAIR, AND ANY FRAGRANCES. You will be responsible for paying your own shipping costs on exchanges.

 

Note: Lonesome & Thread is not responsible for lost or stolen packages.

 

FINAL SALE ITEMS

 

Made to order items are finale sale. 

 

Are the products pre ordered?

 

Yes!  All the items are handmade by me. 

 

How long will it take to receive my order?

 

Orders can take up to 48 hours to process. Please be patient since I am a 1 person team. You will get a confirmation e-mail  and another one with your tracking number. Once shipped most domestic orders take anywhere from 2 to 7 business days  to  arrive depending on the efficiency of your local postal service. Please keep in mind that we are only provided with an estimated delivery from our carriers. On a rare occasion, these packages may arrive outside the estimated timeframe.

Shipping

 

You will receive a tracking number once I have shipped your order. Please make sure to provide the correct shipping address and email. 

  • Strictly through USPS

  • Shipping Monday - Friday

  • Free standard shipping on all Domestic U.S. orders

  • $15 Flat rate shipping on all international orders

  • USPS allows for shipping to 190 countries

  • Countries with restrictions, unavailable to ship too: Cuba, Iran, North Korea, Sudan, and Syria 

 

Do you accept orders placed outside of the US?

 

Yes! $15 Flat rate shipping on all international orders.

Please note you order may be subject to import duties and taxes, which will be included in your total at check out. 

Lonesome and Thread is not responsible for any duties/taxes applied to your package. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Didn't receive a tracking number?

 

You will get a confirmation e-mail  and another one with your tracking number once item(s) have shipped.

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